Absence Information
At KCC, we understand that absences happen. Here's what you need to know about notifying us and our policies regarding your child's absence from our care in Auckland.
Kids Crafty Clubs Learning Centre
Message us for any absences.
KCC Kids Club
Message us for any absences.
Frequently asked questions
What's the best way to inform KCC about my child's absence, and how much notice is needed?
The best way to notify us is by emailing or calling. We require notification the day before or on the day of the absence. For holiday absences, please provide earlier notice so we can plan accordingly.
If my child is unexpectedly absent and I haven't notified KCC, what steps do you take?
We will give you a courtesy call or send an email. It's very important for us to know if your child is safe and accounted for.
Do you have a policy on fees or refunds for unexpected absences?
You are entitled to 2 weeks of annual leave at a reduced charge of 50% of your normal fee during the year.
What is the notice period for cancelling enrolment or changing enrolled days?
We require 2 week’s notice for cancelling enrolment or changing enrolled days. Additional days can be added, subject to availability.
What happens if there is a public health crisis, such as an outbreak of a contagious illness?
We adhere to all Ministry of Health guidelines and will inform parents of the recommended procedures. Depending on the severity, we may need to temporarily close the centre. This will be communicated through email and phone calls.
What should I do if my child displays symptoms of an illness?
Please keep your child home from KCC if they are showing any signs of illness (e.g., fever, cough, vomiting, diarrhea). This is important to prevent the spread of infection to other children and staff.
If my child is sick whilst at the centre, what happens?
If your child becomes unwell while at KCC, we will isolate them from the other children and contact you immediately. It's essential that contact information is up-to-date at all times.
Peace of mind for your family
Ensure your child's spot is secured at our family owned learning centre. Contact us today to learn more about our policies and availability.